Cable companies give zero fucks. Notorious for their volatile customer service representatives and what seems like a joy for wasting people's time, cable providers really aren't ones to be messed with. Time Warner Cable especially, who took the disrespect to a new level by intentionally changing a customer's first name to "Cunt" in a cancelation notice they sent her.
Here's what Ms. [Cunt] Martinez had to say:
"I am a current Time Warner Cable customer, and I just received a letter today addressed to 'Cunt' Martinez (my last name)... stating I requested to disconnect my service, which I never did. The only information they could provide was that the name change was made on 2/12/15, which happens to be the same day I used their 'live chat' feature online and called in and spoke to a representative regarding an issue with my cable box. I was not upset even when they could not resolve my issue and had to send a technician out. I have no idea why a TWC employee would do this and risk losing their job."
Time Warner Cable, against character, took immediate action:
"We are truly sorry for the disgraceful treatment of Ms. Martinez and have reached out to her to apologize directly. Our investigation showed that this was done by an employee at a third-party vendor. We have terminated our agreement with this vendor and are changing our processes to prevent this from happening again."
Let this serve as a friendly reminder that if you go to war with your cable company, chances are you're going to lose (on the Internet).
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